Fair & TransparentRefund Policy
We stand behind our services. If you're not satisfied, we'll work to make it right. This policy outlines when and how refunds are processed.
Our Refund Commitment
At Nintex Software UK Limited, we want you to be completely satisfied with our services. If you're not happy with your purchase, we're here to help. This policy outlines the terms and conditions for refunds on our products and services.
When Refunds Apply
Understanding the conditions under which refunds may be issued
30-Day Refund Window
Most refund requests must be submitted within 30 days of the original purchase date.
- Requests after 30 days may be considered on a case-by-case basis
- Subscription services have different refund timelines
- Project-based work has specific milestone-based refund policies
Service Not Rendered
Full refunds are available for services that were paid for but not delivered.
- Must provide proof of payment
- Service delivery timeline must have passed
- No work has been initiated on the project
Quality Issues
Refunds may be issued if delivered services do not meet agreed-upon specifications.
- Must document how specifications were not met
- We reserve the right to remediate issues first
- Partial refunds may be offered for partial acceptance
Dissatisfaction
If you're not satisfied with our services, we'll work to make it right.
- Contact us first to discuss concerns
- We offer remediation before refunds
- Store credit may be offered as an alternative
Non-Refundable Items
Some items and services are not eligible for refunds
Custom Development Work
- •Hours already logged on time-and-materials projects
- •Completed milestones in fixed-price projects
- •Code or deliverables already transferred to client
Subscription Services
- •Partial month subscription fees
- •Setup fees for new accounts
- •Premium support retainers
Digital Products
- •Software licenses after download
- •Documentation and guides
- •Template files and source code
Administrative Fees
- •Processing fees (3-5% of transaction)
- •Wire transfer fees
- •Currency conversion costs
Refund Process
Simple, transparent steps to request and receive your refund
Submit Refund Request
Contact our billing department with your order details and reason for refund.
Request Review
Our team reviews your request within 2-3 business days.
Decision Notification
You'll receive email notification of the refund decision.
Refund Processing
Approved refunds are processed within 5-7 business days.
Frequently Asked Questions
Common questions about our refund policy
How long does it take to receive my refund?
Can I get a refund for a custom software project?
What if I was charged incorrectly?
Do you offer partial refunds?
How do refunds work for subscription services?
What happens to my data after a refund?
Need Help With a Refund?
Our billing team is ready to assist with any refund requests or questions
Billing Email
billing@nintexsoftwareltd.ukPhone Support
+44 (0) 1234 567890
Mon-Fri, 9am-5pm GMT
Live Chat
Available on website
24/7 for urgent issues
Need to submit a refund request?
Please include your invoice number, purchase date, and reason for the refund request. Most requests are processed within 2-3 business days.
Submit Refund RequestHave Questions About Your Purchase?
We're here to help with any concerns before requesting a refund