Your PrivacyOur Priority
We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information.
Our Commitment to Privacy
At Nintex Software UK Limited, we take your privacy seriously. This policy describes how we collect, use, and handle your personal information when you use our website, services, or interact with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Detailed Privacy Information
Comprehensive details about how we handle your personal data
Information We Collect
We collect information you provide directly to us, such as when you create an account, request a quote, subscribe to our newsletter, or communicate with us. This may include your name, email address, phone number, company name, and any other information you choose to provide.
- Contact information (name, email, phone, address)
- Professional information (company name, job title, industry)
- Communication data (emails, messages, feedback)
- Technical data (IP address, browser type, device information)
- Usage data (how you interact with our website and services)
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, to communicate with you, and to comply with legal obligations.
- To provide and deliver our services and process transactions
- To send you technical notices, updates, security alerts, and support messages
- To respond to your comments, questions, and requests
- To monitor and analyze trends, usage, and activities
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- 256-bit SSL/TLS encryption for all data transmissions
- Regular security assessments and penetration testing
- Strict access controls and authentication protocols
- 24/7 monitoring for suspicious activities
- Compliance with GDPR and UK data protection laws
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.
- Data processing within the UK and EEA primarily
- Standard Contractual Clauses for international transfers
- Privacy Shield compliance where applicable
- Strict data processing agreements with all partners
- Regular audits of international data flows
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account information: retained until account deletion
- Communication history: 3 years after last interaction
- Transaction records: 7 years for legal compliance
- Marketing data: until opt-out request
- Analytics data: 26 months maximum
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including access, correction, deletion, and portability.
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
How We Use Cookies
We use cookies to enhance your browsing experience and analyze our traffic
Essential Cookies
Required for the website to function properly. Cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website.
Functional Cookies
Enable enhanced functionality and personalization.
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance.
Third-Party Services
We work with trusted partners to deliver our services
Google Analytics
Website analytics and user behavior tracking
Microsoft Azure
Cloud hosting and data storage
Stripe
Payment processing
Salesforce
CRM and customer communication
Mailchimp
Email marketing and newsletters
Your Data Rights
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, please contact our Data Protection Officer using the details below.
Questions About Your Privacy?
Our Data Protection Officer is here to help with any privacy concerns
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not processed your data properly.
Visit ICO WebsiteStill Have Questions?
Our team is ready to answer any questions about our privacy practices